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Privacy Policy

1. General Information of the Data Controller
SINO MACHINERY GROUP S.A.S. (abbreviated as SINOMAG S.A.S.), identified with Tax ID (NIT) 900.350.539-3, with its principal office located at Cra 13 #90-17 in the city of Bogotá, and website www.sinomagsas.com, is responsible for the processing of personal data received for its operations.


For any requests, data subjects may contact us through the following channels:


2. Purpose and Legal Framework
The purpose of this policy is to establish guidelines, security measures, and privacy procedures for the processing of personal data. All of the above is carried out in strict compliance with Law 1581 of 2012, which establishes provisions for the protection of personal data, as well as any other applicable regulatory decrees in force in Colombia.


3. Purpose of Data Processing
SINO MACHINERY GROUP S.A.S. (SINOMAG S.A.S.) is authorized to collect, store, use, update, and transmit its clients’ personal data in order to fulfill the following purposes:

  • Sending information regarding service orders, quotations, promotions, and general information.

  • Requests for data updates, as applicable.

  • Contact for training sessions and onboarding activities.


4. Rights of Data Subjects
In accordance with applicable regulations, the data subject has the following
rights:

  • To know, update, and rectify their personal data.

  • To request proof of the authorization granted to SINO MACHINERY GROUP S.A.S.

  • To be informed by the company, upon request, about the use that has been made of their personal data.

  • To file complaints with the Superintendence of Industry and Commerce regarding violations of Law 1581 of 2012.

  • To revoke authorization and/or request the deletion of their data.

  • To access their personal data that has been processed, free of charge.

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5. Procedure for Inquiries and Complaints
The data subject may submit their request to SINO MACHINERY GROUP
S.A.S., including their full name, a description of the request, residential or
email address, and contact phone number.

  • Inquiries: These will be addressed within a maximum period of ten (10) business days from the date of receipt.

  • Complaints (Update, correction, rectification, or deletion): These will be responded to within fifteen (15) business days following receipt of a complete complaint.

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6. Cookie Policy
To improve the browsing experience, our website (www.sinomagsas.com) uses both first-party and third-party cookies.

  • What are cookies? Cookies are small text files stored in your browser when you visit our website, allowing us to remember your preferences and provide a more efficient and personalized service.

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  • Types of cookies we use:

  • Strictly Necessary Cookies: These are essential for the proper functioning of the website (for example, site security and the operation of contact forms).

  • Analytical Cookies: These allow us to measure and analyze website traffic in order to improve our corporate services and user experience.

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  • Consent and Configuration: Upon entering our website, you have the option to accept, reject, or configure the use of non-essential cookies through our privacy banner. You may also adjust your browser settings at any time to block or delete cookies.

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7. Security and Disclosure of Information
SINO MACHINERY GROUP S.A.S. is committed to the security and proper processing of personal data, preventing unauthorized access by third parties. The data subject acknowledges and agrees that SINO MACHINERY GROUP S.A.S. may share this information with affiliated and partner entities, as well as with judicial or administrative authorities of the State when required in the exercise of their functions.


8. Policy Validity Period
This policy becomes effective upon its approval and publication by SINO MACHINERY GROUP S.A.S. SERGIO GIOVANNI JUZGA Legal Representative SINO MACHINERY GROUP S.A.S.

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